Privacy Policy

DHUKAN ("we", "us", "our") operates a grocery delivery service in Venkatagiri, Andhra Pradesh. This policy explains what information we collect and how we use it.

1. Information We Collect

• Contact details you provide, such as name, phone number, email, and delivery address.
• Order history and preferences to improve your delivery experience.
• Approximate location, used only to confirm delivery coverage and route your order.
• Basic device and usage data to keep the site secure and working well.

2. How We Use Your Information

• To process and deliver your grocery orders accurately and quickly.
• To communicate order updates, delivery status, and support responses.
• To improve product selection and service quality across Venkatagiri.
• To send optional newsletters, which you may unsubscribe from at any time.

3. Sharing of Information

We share order details only with the local store partners and delivery riders needed to fulfil your order. We do not sell your personal information to third parties.

4. Cookies

We use cookies to remember your cart, theme preference, and cookie consent choice. You can manage cookie preferences through the banner shown on your first visit.

5. Data Security

We apply reasonable technical and organisational safeguards to protect your information, though no online system can guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at hello.dhukan@gmail.com.

7. Changes to This Policy

We may update this policy from time to time. Continued use of DHUKAN after changes means you accept the revised policy.

8. Contact Us

Questions about this policy can be sent to hello.dhukan@gmail.com or +91 9030606270.